Part-time Vacancies at Quest - Quest for Life
Part-time Vacancies at Quest

Part-time Vacancies at Quest

The Quest for Life Foundation is a not-for-profit organisation based in Bundanoon in the beautiful Southern Highlands and offers life-changing residential programs and community-based workshops. Quest's programs inspire and support people living with the challenges of trauma, grief, anxiety, depression, burnout, cancer and chronic illness.

The Foundation is in a period of opportunity and growth and we need to fill two critical part-time positions:

  • Programs Assistant
  • Digital Communications & Marketing Assistant

We want to hear from you if you have lived experience, compassion and genuinely want to support others. You’ll need to be self-motivated, able to work independently and have a sense of humour while being sensitive to the ethos of Quest.

Programs Assistant

This is a part-time position offering a minimum of 3 days per week (22.5 hours).

Reporting to the Programs Supervisor, the successful applicant must be an active listener, have the ability to build rapport with participants, maintain confidentiality and have impeccable attention to detail.

Critical tasks include:

  • Responding to all phone, email and web enquires using the systematic processes within 24-48 hours to lead to a program booking.
  • Guiding potential participants onto the program that best suits their needs.
  • Supporting the Programs Supervisor to meet KPIs for attendance numbers on programs and allocation of target subsidies per program.
  • Following departmental processes & policies at all times
  • Keeping accurate and timely contact information and financial records.
  • Processing deposits/payments and reconciling daily with the Accounts department.
  • Determining and recording participant needs re diets/accommodation/special needs and briefing kitchen and housekeeping staff accordingly.
  • Meeting & greeting participants on arrival to programs and workshops.
  • Identifying and building relationships with key referral sources – Insurance companies, NDIS Support Coordinators, Cancer and Mental Health Support Groups, PIR Support Coordinators

Essential Skills and Experience:

  • Exceptional phone manner with the ability to express empathy and professionalism
  • Excellent organisational skills and ability to work within guidelines & to deadlines
  • Experience in customer service
  • Proficient in Microsoft Office – Word, Excel & Outlook. Knowledge of ACT database system preferable
  • Current drivers license

Digital Communications & Marketing Assistant

This is a part-time position offering a minimum of 3 days per week (22.5 hours).

Reporting to the Communications Manager, the successful applicant must be passionate about digital marketing and have a confident understanding of digital market practices, including SEO, web design, social media platforms and continually improve all aspects of our online digital presence.

Critical tasks include:

  • Implement social media marketing plan and digital marketing strategies
  • Assist with the management and growth of Quest’s online community and social media presence
  • Draft copy, design and produce regular e-newsletters
  • Create copy and edit digital and video content for website and social media platforms
  • Copywriting for marketing collateral and resources such as brochures, reports, flyers, banners and booklets
  • Design, produce and coordinate marketing communications such as media releases, promotion materials and appeal letters
  • Produce marketing collateral for two annual digital appeals
  • Develop and update web content including for online shop, online programs and main websites
  • Analyse website performance and supply innovative ideas to drive website presence and interactions

Essential Skills and Experience:

  • Demonstrated experience in web design and development – WordPress experience desirable
  • Qualifications and experience in digital marketing and social media
  • Experience with design tools such as Canva, Photoshop, Illustrator and InDesign
  • Excellent written communication and listening skills
  • High attention to detail, strong editorial skills and ability to work on multiple projects to agreed timeframes and deadlines
  • Ability to work within the context of a Non-Government Organisation, including resource constraints
  • Advanced skills in Microsoft Office Suite

TO APPLY

Please send a covering letter stating which job you're interested in, your skills and experience for this job, and why you'd like to work at the Quest for Life Foundation, along with your Resume to our General Manager, Mary-Jane Wardrop.