Frequently Asked Questions about the NDIS

The National Disability Insurance Scheme (NDIS) will deliver life-long, personalised supports and services to people with a disability in Australia. The Scheme is designed to ensure you have genuine choice and control when it comes to deciding which supports and services you receive. Run by the National Disability Insurance Agency (NDIA), the NDIS enables you to plan, choose and make decisions around your support needs and then manage your support.

What is the NDIS?

The NDIS is an Australian Government scheme that provides a new way for people with a disability to live the life they choose. The NDIS enables people with a disability to access supports through an individualised funding package. It will give people with a disability the opportunity to make decisions about their supports, including who will provide them.

What is the NDIA and what does it do?

The National Disability Insurance Agency (NDIA) manages the NDIS. The NDIA engages directly with people with a disability and their families to complete individualised plans and provide funded supports if required. Every plan will be different because it is tailored to address each person’s personal goals and needs.

Who is eligible to access the NDIS?

To be eligible, you must be an Australian citizen, living in Australia, or hold a permanent visa and have a permanent disability that significantly affects your ability to take part in everyday activities. You must be under 65 years of age when you first access the scheme.

When will the NDIS affect me?

The NDIS rollout began across NSW in July 2016. To find out when your area will transition to the NDIS, visit

How do I register to receive funding under the NDIS?

You can call the NDIS on 1800 800 110 to find out if you’re eligible. You can also check your eligibility by going to the Access Requirements page on the NDIS. If you are eligible, you will be sent forms to complete and return to the NDIA, who will then process your registration.

When will I receive the funding?

You will begin to receive NDIS funding after you have completed your plan with the NDIA and the plan has been approved.

How long does a plan last?

Each plan is developed with you to cover supports for 12 months. However, if significant changes to a plan are required, based on your new situation, a change in health conditions, or you need more time to fully explore your support options, then the timing of a new plan can be brought forward or extended.

What kind of support will be funded under the NDIS?

The NDIS will provide funding for Core (or everyday) support, Capacity Building support (to improve skills and independence), and Capital (to improve access and independence).

The types of supports the NDIS may fund for participants includes:
  • Transport to enable participation in community, social, economic and daily life activities 
  • Workplace help to facilitate employment or supported employment 
  • Therapeutic support including behaviour support 
  • Help with household tasks to maintain the home environment 
  • Help by personnel skilled in aids or equipment assessment, set up and training 
  • Home modification design and installation 
  • Mobility equipment 
  • Vehicle modifications

Do I have to manage my own money in my plan?

If you decide you don’t want to manage the money you get for the support in your plan, you can:

  • Ask the NDIA to allocate a support person to help you manage your plan 
  • Nominate another person to help you manage your plan 
Managing your funding can involve making payments to providers, expense claims processing, invoicing and monthly reports.  The NDIA will be able to offer you some advice on using your funding and how to access the services you choose.

Will the funds go directly into my bank account or will it be given to organisations for me?

If you choose to manage your funding, you will need to open a separate bank account specifically for your NDIS funds. The NDIA will put the money into this new account and you will then pay organisations for the support they provide to you.

If you decide to have your plan managed for you, or if you require support to manage your funds, then the organisations you have chosen will be given the money directly by the NDIA to cover the cost of your support.

Are there different ways in which my NDIS Plan and Budget can be managed?

You have choice and control over how you use funding for support in your NDIS Plan. This includes choices about how the support is provided and which service providers you use.
Plans can be managed in five ways:

  1. NDIA Managed – this is where a provider like the Quest for Life Foundation claims directly from the NDIA for the services we provide to you. 
  2. Plan Managed – where an NDIA Registered Plan Manager manages the transaction process and purchasing of services for you. 
  3. Self-Managed – you (or your nominee) can directly manage the funds; all transactions are completed by the participant for services rendered. 
  4. Automated Payments (transport only) – these funds can be deposited into an NDIS bank account weekly, fortnightly or monthly. 
  5. Combination – a combination of the above four options can be used together.

Can I pay for services provided by Quest out of my own pocket?

From time to time, you may identify a service or need that isn’t covered by your NDIS Plan, such as a residential program at the Quest for Life Foundation. In this case, you can contact us to talk about how we can help. Call 1300 941 488 to speak with one of our program advisers.

Will I still need to pay rent and utility costs such as electricity, gas and phone?

If you have paid these costs in the past, this will continue under the NDIS.

Will the NDIS affect my Disability Support Pension?

The NDIS will not replace the disability support pension. The NDIS is a separate national fund created to finance your reasonable and necessary support needs and associated aids and equipment. The NDIS is not means tested and as such, anyone who is eligible can apply for assistance, regardless of the disability support pension or level of personal income.

Will the NDIS affect my Mobility Allowance?

The NDIS will finance the Mobility Allowance, so it is important that your NDIS Plan includes funding that would have traditionally been paid by Centrelink as an allowance to you for transport. When you transition to the NDIS and your NDIS Plan has been completed, Centrelink will cease providing your Mobility Allowance.

What should I do next?

If you need more information about the NDIS and how to get the most out of the scheme, you can contact them on 1800 800 110 from 8am to 11pm local times, Monday to Friday or visit the website